“The effective and professional servicing of mortgages has always been a challenge for Habitat affiliates.  As the legal requirements expected of mortgage servicers increases, it becomes much more important that Habitat affiliates focus on their core competencies and use licensed professionals to manage the technical aspects of mortgage payments.  I am very pleased that AmeriNational has provided this service to all NYS affiliates at an affordable price—regardless of the size of their portfolio.  This service will meet a critical need and assist us in meeting the needs of families.”

Judith Nelson, President & CEO
Habitat for Humanity of
New York State

“I am writing today to express my sincere thanks and praise for your staff member Kari Mattson.  Kari has helped me with disbursements and account services for the City of Fairfield Neighborhood Stabilization Program project accounts since November 2009.  Despite the occasional errors on my part a frequent “rush, rush” requests for disbursements, Kari has always provided absolutely perfect customer service.  She has been flexible, creative and patient in her efforts to assist the City of Fairfield every step of the way.  Today, her service was truly above the call of duty.  Even though I knew I would receive the monthly summary report by Monday, March 7, the City of Fairfield account department requested the information today so accountants could balance a discrepancy in our books.  I sent Kari an e-mail explaining my need and requesting the report.  Within two minutes, the reply was on my system with the report attached, and with an apology in case the copy was not crystal clear.  My supervisor and I were both flabbergasted that Kari was able to respond to the request so quickly.  It is an absolute pleasure to work with Kari and I look forward to continuing the relationship throughout the course of the Neighborhood Stabilization Program.”

Emily Low, Affordable Housing Specialist
City of Fairfield, CA

“I find having access to LoanLinkto be a valuable tool in managing our loan program.  It is quick and easy to access account activity, gather payment history, and compile various reports on individual loans or the entire loan portfolio.  Most important, the system allows us to access data quickly and efficiently to respond to borrower questions with the reliable and up to date information.”

Jim Kaufman,Community Development Analyst
City of Cincinnati

“We have found the AmeriNational Team to be a tremendous asset in the implementation of our programs, in both of the areas of credit underwriting and compliance monitoring of our multifamily properties. The staff’s level of professionalism and responsiveness to our program needs has greatly enhanced our ability to deliver effective and efficient products and services to the Jacksonville community.”

Wight Greger, Director
City of Jacksonville Housing and Neighborhoods Department

“I was thoroughly impressed by the services provided by AmeriNational and would like to thank you organization as well as specifically Monica Rupp, Veronica Repanti, and Olga Zamora. Monica was dealing with a bout of Bronchitis but never used it as an excuse not to get work done and she was well supported by Olga. We were able to get through inspections with no issue and they were a joy to work with. I look forward to working again with AmeriNational in the future. Thanks for the follow-up.”

Elliot Olaniyan, Housing Project Assistant
City of Riverside

“Our mortgage portfolio has been performing better than ever... when we switched servicers to AmeriNational in 2006, our delinquency ratio improved within sixty days and has continued to be low. Currently our portfolio of 500+ mortgages has the lowest delinquency rate since 1996 when we had only 35 accounts. Please thank your team for their good efforts.”

Robert White, CFO
Twin Cities Habitat for Humanity

“Harford Habitat for Humanity was drowning under the weight of trying to manage our mortgage loan administration in-house. Contracting with AmeriNational has been incredibly liberating with respect to the time we no longer spend on collection issues and escrow account analyses. The cost-benefit to our affiliate as a result of outsourcing our mortgage administration has been tremendous. The AmeriNational Loan Link web based reporting system is easy to use and provides really useful reports on portfolio and individual loan activity which easily export to MicroSoft Excel. We couldn’t be more pleased with our relationship with AmeriNational.”

Chuck Slusher, Director of Operations
Harford Habitat for Humanity